STORE POLICY AND RETURNS

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At Upbeat and Positive we want you to be completely satisfied with your purchase. However, we understand that there may be instances where you need to return or exchange an item. Therefore, we have established the following returns policy to ensure a smooth and hassle-free experience for our valued customers:

1. Eligibility for Returns:

   • Items must be returned within 30 days from the date of purchase.

   • The jewellery must be unused, in its original condition, and accompanied by the original packaging and tags.

   • Personalized or custom-made jewelry cannot be returned unless there is a manufacturing defect or error.

2. Return Process:

   • Before returning an item, please contact our customer support team at [contact email/phone number] to initiate the return process.

   • Our customer support team will provide you with instructions on how to return the item, including the return address and any necessary forms or documentation.

   • We recommend using a trackable shipping service to ensure the safe return of the item.

3. Return Shipping:

   • The customer is responsible for the cost of return shipping, unless the return is due to a manufacturing defect or error on our part.

   • In case of a manufacturing defect or error, we will provide a prepaid shipping label for the return.

4. Refunds and Exchanges:

   • Upon receiving the returned item and verifying its condition, we will process the refund or exchange.

   • Refunds will be issued to the original payment method used during the purchase.

   • If you prefer an exchange, we will process it promptly, subject to availability. If the requested item is not available, we will issue a refund instead.

   • Please note that shipping charges (if any) are non-refundable.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please notify us within 48 hours of delivery.

   • We may request photos or other evidence to assess the damage or defect.

   • Depending on the circumstances, we will offer a replacement, repair, exchange, or refund for the damaged or defective item.

6. Non-Returnable Items:

   • For hygiene and safety reasons, earrings and body jewelry are non-returnable, unless there is a manufacturing defect or error.

7. Contact Us:

   • If you have any questions, concerns, or need further assistance regarding our returns policy, please contact our customer support team at [contact email/phone number]. We are here to help!

 

Please note that this returns policy is subject to change, and any updates will be reflected on our website. We recommend reviewing the policy before making a purchase.

 

Colour consistency

Crystals are natural stone and will not look exactly as photographed due to their unique differences. 

 

Defective or damaged products

If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product not caused by lack of quality of the content you provided. Should you want to submit a new order, we will cover the costs of the new order.

 

Wrong Address

If you provide a wrong address Upbeat and Positive can't take responsibility for non-delivery, however if the item is returned to us we will re-post it to you at our expense as a gesture of goodwill.

 

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